{"id":1543,"date":"2025-04-30T19:13:58","date_gmt":"2025-04-30T19:13:58","guid":{"rendered":"https:\/\/nugravity.ca\/www\/?p=1543"},"modified":"2025-04-30T19:34:04","modified_gmt":"2025-04-30T19:34:04","slug":"missing-an-e-mail","status":"publish","type":"post","link":"https:\/\/nugravity.ca\/www\/security\/missing-an-e-mail\/","title":{"rendered":"Missing an E-Mail?"},"content":{"rendered":"<h2>Missing an Important E-mail? We have you covered.<\/h2>\n<h3><strong data-start=\"136\" data-end=\"175\">Places to Check for Missing Emails:<\/strong><\/h3>\n<ol data-start=\"177\" data-end=\"1601\">\n<li data-start=\"177\" data-end=\"400\">\n<p data-start=\"180\" data-end=\"202\"><strong data-start=\"180\" data-end=\"202\">Inbox (Search Bar)<\/strong><\/p>\n<ul data-start=\"206\" data-end=\"400\">\n<li data-start=\"206\" data-end=\"316\">\n<p data-start=\"208\" data-end=\"316\">Use the <strong data-start=\"216\" data-end=\"230\">search bar<\/strong> at the top of Outlook or Outlook Web to search for sender name, subject, or keywords.<\/p>\n<\/li>\n<li data-start=\"320\" data-end=\"400\">\n<p data-start=\"322\" data-end=\"400\">Double-check sorting (e.g., newest to oldest) and filters (e.g., unread only).<\/p>\n<\/li>\n<\/ul>\n<\/li>\n<li data-start=\"402\" data-end=\"479\">\n<p data-start=\"405\" data-end=\"426\"><strong data-start=\"405\" data-end=\"426\">Junk Email Folder<\/strong><\/p>\n<ul data-start=\"430\" data-end=\"479\">\n<li data-start=\"430\" data-end=\"479\">\n<p data-start=\"432\" data-end=\"479\">Messages flagged as spam are often routed here.<\/p>\n<\/li>\n<\/ul>\n<\/li>\n<li data-start=\"481\" data-end=\"670\">\n<p data-start=\"484\" data-end=\"498\"><strong data-start=\"484\" data-end=\"498\">Quarantine<\/strong><\/p>\n<ul data-start=\"502\" data-end=\"670\">\n<li data-start=\"502\" data-end=\"597\">\n<p data-start=\"504\" data-end=\"597\">Visit: <a href=\"https:\/\/security.microsoft.com\/quarantine\" target=\"_new\" rel=\"noopener\" data-start=\"511\" data-end=\"597\">https:\/\/security.microsoft.com\/quarantine<\/a><\/p>\n<\/li>\n<li data-start=\"601\" data-end=\"670\">\n<p data-start=\"603\" data-end=\"670\">Microsoft Defender might hold it if flagged as phishing or malware.<\/p>\n<\/li>\n<\/ul>\n<\/li>\n<li data-start=\"672\" data-end=\"793\">\n<p data-start=\"675\" data-end=\"701\"><strong data-start=\"675\" data-end=\"701\">Other or Focused Inbox<\/strong><\/p>\n<ul data-start=\"705\" data-end=\"793\">\n<li data-start=\"705\" data-end=\"793\">\n<p data-start=\"707\" data-end=\"793\">If <strong data-start=\"710\" data-end=\"727\">Focused Inbox<\/strong> is enabled, check both the \u201cFocused\u201d and \u201cOther\u201d tabs in Outlook.<\/p>\n<\/li>\n<\/ul>\n<\/li>\n<li data-start=\"795\" data-end=\"993\">\n<p data-start=\"798\" data-end=\"832\"><strong data-start=\"798\" data-end=\"832\">Rules (Inbox Management Rules)<\/strong><\/p>\n<ul data-start=\"836\" data-end=\"993\">\n<li data-start=\"836\" data-end=\"935\">\n<p data-start=\"838\" data-end=\"935\">Go to <strong data-start=\"844\" data-end=\"871\">Settings &gt; Mail &gt; Rules<\/strong> (in Outlook Web) or <strong data-start=\"892\" data-end=\"924\">File &gt; Manage Rules &amp; Alerts<\/strong> (desktop).<\/p>\n<\/li>\n<li data-start=\"939\" data-end=\"993\">\n<p data-start=\"941\" data-end=\"993\">Check if an inbox rule moved or deleted the message.<\/p>\n<\/li>\n<\/ul>\n<\/li>\n<li data-start=\"995\" data-end=\"1068\">\n<p data-start=\"998\" data-end=\"1015\"><strong data-start=\"998\" data-end=\"1015\">Deleted Items<\/strong><\/p>\n<ul data-start=\"1019\" data-end=\"1068\">\n<li data-start=\"1019\" data-end=\"1068\">\n<p data-start=\"1021\" data-end=\"1068\">The email might have been accidentally deleted.<\/p>\n<\/li>\n<\/ul>\n<\/li>\n<li data-start=\"1070\" data-end=\"1209\">\n<p data-start=\"1073\" data-end=\"1095\"><strong data-start=\"1073\" data-end=\"1095\">Clutter or Archive<\/strong><\/p>\n<ul data-start=\"1099\" data-end=\"1209\">\n<li data-start=\"1099\" data-end=\"1169\">\n<p data-start=\"1101\" data-end=\"1169\">Rarely used now, but if Clutter is still enabled, check that folder.<\/p>\n<\/li>\n<li data-start=\"1173\" data-end=\"1209\">\n<p data-start=\"1175\" data-end=\"1209\">Also check the <strong data-start=\"1190\" data-end=\"1201\">Archive<\/strong> folder.<\/p>\n<\/li>\n<\/ul>\n<\/li>\n<li data-start=\"1211\" data-end=\"1351\">\n<p data-start=\"1214\" data-end=\"1238\"><strong data-start=\"1214\" data-end=\"1238\">Blocked Senders List<\/strong><\/p>\n<ul data-start=\"1242\" data-end=\"1351\">\n<li data-start=\"1242\" data-end=\"1297\">\n<p data-start=\"1244\" data-end=\"1297\">Go to <strong data-start=\"1250\" data-end=\"1282\">Settings &gt; Mail &gt; Junk email<\/strong> (Outlook Web).<\/p>\n<\/li>\n<li data-start=\"1301\" data-end=\"1351\">\n<p data-start=\"1303\" data-end=\"1351\">Make sure the sender isn\u2019t accidentally blocked<\/p>\n<\/li>\n<\/ul>\n<\/li>\n<\/ol>\n<h3 data-start=\"135\" data-end=\"191\">\u00a0<\/h3>\n<h3 data-start=\"135\" data-end=\"191\">How to See Quarantined Messages in Microsoft 365:<\/h3>\n<ol data-start=\"193\" data-end=\"1011\">\n<li data-start=\"193\" data-end=\"391\">\n<p data-start=\"196\" data-end=\"226\"><strong data-start=\"196\" data-end=\"226\">Go to the Quarantine Page (see instructions below)<\/strong><\/p>\n<\/li>\n<li data-start=\"393\" data-end=\"608\">\n<p data-start=\"396\" data-end=\"432\"><strong data-start=\"396\" data-end=\"432\">Filter Your Messages (Optional):<\/strong><\/p>\n<ul data-start=\"436\" data-end=\"608\">\n<li data-start=\"436\" data-end=\"608\">\n<p data-start=\"438\" data-end=\"468\">At the top, you can filter by:<\/p>\n<ul data-start=\"474\" data-end=\"608\">\n<li data-start=\"474\" data-end=\"519\">\n<p data-start=\"476\" data-end=\"519\"><strong data-start=\"476\" data-end=\"490\">Time range<\/strong> (last 7 days, 30 days, etc.)<\/p>\n<\/li>\n<li data-start=\"525\" data-end=\"566\">\n<p data-start=\"527\" data-end=\"566\"><strong data-start=\"527\" data-end=\"543\">Message type<\/strong> (spam, phishing, etc.)<\/p>\n<\/li>\n<li data-start=\"572\" data-end=\"608\">\n<p data-start=\"574\" data-end=\"608\"><strong data-start=\"574\" data-end=\"587\">Recipient<\/strong> (if you&#8217;re an admin)<\/p>\n<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<\/li>\n<li data-start=\"610\" data-end=\"823\">\n<p data-start=\"613\" data-end=\"638\"><strong data-start=\"613\" data-end=\"638\">View and Take Action:<\/strong><\/p>\n<ul data-start=\"642\" data-end=\"823\">\n<li data-start=\"642\" data-end=\"823\">\n<p data-start=\"644\" data-end=\"666\">Click on a message to:<\/p>\n<ul data-start=\"672\" data-end=\"823\">\n<li data-start=\"672\" data-end=\"695\">\n<p data-start=\"674\" data-end=\"695\"><strong data-start=\"674\" data-end=\"685\">Preview<\/strong> the email<\/p>\n<\/li>\n<li data-start=\"701\" data-end=\"731\">\n<p data-start=\"703\" data-end=\"731\"><strong data-start=\"703\" data-end=\"714\">Release<\/strong> it to your inbox<\/p>\n<\/li>\n<li data-start=\"737\" data-end=\"767\">\n<p data-start=\"739\" data-end=\"767\"><strong data-start=\"739\" data-end=\"767\">Report as false positive<\/strong><\/p>\n<\/li>\n<li data-start=\"773\" data-end=\"823\">\n<p data-start=\"775\" data-end=\"823\"><strong data-start=\"775\" data-end=\"791\">Block sender<\/strong> or <strong data-start=\"795\" data-end=\"823\">download message headers<\/strong><\/p>\n<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<\/li>\n<li data-start=\"825\" data-end=\"1011\">\n<p data-start=\"828\" data-end=\"863\"><strong data-start=\"828\" data-end=\"863\">Alternative Access (via Email):<\/strong><\/p>\n<ul data-start=\"867\" data-end=\"1011\">\n<li data-start=\"867\" data-end=\"931\">\n<p data-start=\"869\" data-end=\"931\">Microsoft often sends <strong data-start=\"891\" data-end=\"921\">&#8220;quarantine notifications&#8221;<\/strong> to users.<\/p>\n<\/li>\n<li data-start=\"935\" data-end=\"1011\">\n<p data-start=\"937\" data-end=\"1011\">These emails include direct links to release or review quarantined emails.<\/p>\n<\/li>\n<\/ul>\n<\/li>\n<\/ol>\n<p>Stay tuned for more helpful hints!<\/p>\n\n\n\n","protected":false},"excerpt":{"rendered":"<p>Missing an Important E-mail? We have you covered. Places to Check for Missing Emails: Inbox (Search Bar) Use the search bar at the top of Outlook or Outlook Web to search for sender name, subject, or keywords. Double-check sorting (e.g., newest to oldest) and filters (e.g., unread only). Junk Email Folder Messages flagged as spam <\/p>\n","protected":false},"author":1,"featured_media":1548,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[39,20],"tags":[],"class_list":["post-1543","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-education","category-security"],"aioseo_notices":[],"_links":{"self":[{"href":"https:\/\/nugravity.ca\/www\/wp-json\/wp\/v2\/posts\/1543","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/nugravity.ca\/www\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/nugravity.ca\/www\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/nugravity.ca\/www\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/nugravity.ca\/www\/wp-json\/wp\/v2\/comments?post=1543"}],"version-history":[{"count":12,"href":"https:\/\/nugravity.ca\/www\/wp-json\/wp\/v2\/posts\/1543\/revisions"}],"predecessor-version":[{"id":1556,"href":"https:\/\/nugravity.ca\/www\/wp-json\/wp\/v2\/posts\/1543\/revisions\/1556"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/nugravity.ca\/www\/wp-json\/wp\/v2\/media\/1548"}],"wp:attachment":[{"href":"https:\/\/nugravity.ca\/www\/wp-json\/wp\/v2\/media?parent=1543"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/nugravity.ca\/www\/wp-json\/wp\/v2\/categories?post=1543"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/nugravity.ca\/www\/wp-json\/wp\/v2\/tags?post=1543"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}